Service Advisor
Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
08/01/2024, 12:00
We are recruiting for future vacancies within our Service Centre in Motherwell
However we also have future vacancies at our Service centres in Bilston Glen, Edinburgh and Govan, Glasgow. You will provide the highest possible standard of service to the Public and the Force by responding to all emergency and non-emergency calls including the provision of advice and assistance, signposting to appropriate information services, recording call information accurately on relevant systems and identifying the level of initial police action that is required.
Please note, if you are successful, we hold you on a list for up to 12 months, so you may be waiting a period of time before you receive a training and start date.
We offer a range of full time and part time shifts, to view these please refer to the shift pattern document. Please note your first shift preference may not always be guaranteed.
The Selection process is split into two parts, If the shortlisting criteria is met, you will then be invited to a virtual MS Teams competency based interview. Where you will be assessed against the following CVF competencies:
- We are emotionally aware
- We take ownership
- We deliver, support and inspire
The MS Teams interviews take place on Mondays, Wednesdays, Fridays at 0800, 0900, 1000,1100, 1300, 1400, 1500, 1600, 1700, 1800, 1900, 2000 hours and Saturday and Sundays at 1000, 1100, 1300, 1400 and 1500 hours.
Then after this, if you are successful at your interview, you will be invited to a half-day selection centre that will comprise of the following exercises:
- Call Taking
- Assessing and Prioritising information
- Identifying locations
- Numeracy, General and Geographic knowledge
- Audio typing test requiring you to demonstrate proficient keyboard skills with a minimum typing speed of 35 words per minute
The half-day selection centres will take place at 0845, 0915, 1300 or 1315 on the following dates:
18th of November
Full details regarding this vacancy can be found in the attached Role Profile.
Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions.
You should have been resident in the UK for a minimum of three years immediately prior to application for this role.
Why work for Police Scotland?
Police Scotland is responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then Police Scotland is for you.
The Scottish Police Authority has a supportive role in maintaining and improving the police service. It is also responsible for the management and delivery of Forensic Services in Scotland.
The Authority aims to increase public trust and confidence in the policing of Scotland in the way it carries out its functions and through the quality of its governance arrangements.
Equality, diversity and inclusion
Police Scotland and the Scottish Police Authority are committed to equality, diversity and inclusion
We are working hard to increase diversity and inclusion, where communities are under-represented, including those from Black and Minority Ethnic (BME) communities, people of all ages, abilities, faiths, religions and gender, LGBT communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.
All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.
Police Scotland and The Scottish Police Authority are committed to promoting a diverse workforce and to achieving and promoting an organisational culture where staff and officers are treated with dignity, fairness and respect.
We are committed to being an inclusive and supportive employer and as part of that commitment are an advocate for gender equality having pledged support for HeForShe
HeForShe is a global solidarity movement for gender equality initiated by the United Nations with the aim of encouraging men and boys to speak out for gender equality recognising that gender equality is not just a women`s issue but a basic human right that benefits everyone.
Flexible working
Flexible working arrangements can be considered in line with current policy, as well as both personal and organisational needs.
Benefits
You can expect a rewarding and varied career with Police Scotland and the Scottish Police Authority. We offer competitive salaries, annual salary increments and a wide range of employee benefits. For more details click here.
Recruitment and Selection Policy
Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be given primacy over the remaining internal and external applicants.
Vetting
We are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.
This vacancy is closed to applications.